Seven services, one unhurried standard
What we help with.
These are the real situations families call about. Each one is written the way you would describe it to us on the phone — because that is exactly how we think about it.
1. The first visit
One full session at home where everything gets looked at.
Maybe the wifi drops every evening. The tablet is full of apps nobody remembers installing. The TV remote has four buttons that do different things depending on the weather. On a first visit Ricky goes through all of it — phone, tablet, laptop, TV, wifi — fixes what is broken, tidies what is messy, and removes what is confusing.
Before he leaves, the important things — the wifi password, what to do when the internet stops, his own number — are written on paper, in large print, and left on the table. Not a link, not an app. Paper.
2. Scam-proofing
He keeps getting calls from a “bank”.
This is the service families search for, and the one we take most seriously. We set up call and message filtering on the phone, review bank app and Singpass security together, and walk through what a real bank message looks like next to a fake one — with real examples, on their own phone, at their pace.
Then we agree the rule, out loud, together: before you tap anything, call Ricky or call me. A number to ring is left on the fridge. The full approach — including what your family should agree on — is on our scam protection page.
3. Singpass & government services
She can't log into Singpass.
So much of Singaporean life — HealthHub appointments, CPF statements, polyclinic bookings, parking, even the CDC vouchers — now lives inside apps that assume a confidence nobody ever taught. We set Singpass up properly, recover accounts that are locked, register the face or fingerprint login so there is no password to forget, and practise the two or three tasks your parent actually needs until they can do them alone.
They are not slow learners. They were simply never taught by someone with time.
4. Staying in touch
The photos won't send.
WhatsApp set up properly, contacts named the way your parent actually remembers people, video calls with grandchildren overseas practised until they are routine. Photo sharing that works, and — because a printed photograph on the fridge still beats a notification — we can print the good ones.
Written instructions are left behind for all of it, in large print, in the language they read most comfortably.
5. Device setup & simplifying
A new phone should not mean a month of frustration.
We move everything across from the old phone — contacts, photos, WhatsApp history — and then make the new one calmer: larger text, louder ringtone, a home screen showing only the apps they actually use, and the clutter and confusing pre-installed apps removed or tucked away.
And if the old device still has life in it, we will say so. We sell nothing here — the shop at Sim Lim handles repairs, and the rule there has been the same for twenty-five years: no repair, no charge.
6. When something goes wrong
A number to call. That is the whole product.
The screen has gone blank. A message appeared asking for a password. The printer is flashing angrily. Instead of a frustrated evening and a guilty phone call to you at work, your parent rings 9090 8383. Ricky talks them through it first — most things are fixed remotely in ten minutes — and visits in person if it needs hands.
Phone help for existing clients is free. It usually is just a setting.
7. The Family Plan
For families who want this handled, permanently.
A subscription for peace of mind: a set number of visits a year, unlimited phone help in between, priority when something urgent happens, and a short written note to the family after each visit saying what was done — sent only with the older person's knowledge and agreement.
For adult children working long hours here, or living in London, Melbourne or Hong Kong, it means the small problems get solved before they become Saturday-night phone calls.
Something else entirely?
Ring the shop and describe it. If a visit is not needed, we will say so — that is the whole point of the reputation.